Returns & Exchanges

At 961Souq, we want you to shop with confidence. If you are not completely satisfied with your purchase, you can return or exchange eligible items within 14 days of delivery provided they are in their original, unopened packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or WhatsApp with your order number and the reason for return to receive a Return Authorization.

• 2.
  Prepare the Package

  Securely pack the items in their original condition, including all tags, manuals, and accessories that were included in the initial shipment.

• 3.
  Pickup and Inspection

  Our courier will collect the package from your location, and our quality control team will inspect the item to ensure it meets our return criteria.

• 4.
  Receive Refund or Exchange

  Once approved, we will process your exchange or issue a refund to your original payment method or as store credit within 5-7 business days.